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Salesforce Certified AI Associate Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
How does AI which CRM help sales representatives better understand previous customer interactions?

A. Provides call summaries
B. Triggers personalized service replies
C. Creates, localizes, and translates product descriptions

Answer: A

Explanation:
Explanation
"Providing call summaries is how AI with CRM helps sales representatives better understand previous customer interactions. Call summaries are a feature that uses natural language processing (NLP) to analyze voice conversations between sales representatives and customers and generate summaries or transcripts of the calls. Call summaries can help sales representatives better understand previous customer interactions by providing key information, insights, or action items from the calls."

NEW QUESTION # 13
What role does data quality play in the ethical us of AI applications?

A. High-quality data ensures the process of demographic attributes requires for personalized campaigns.
B. High-quality data is essential for ensuring unbased and for fair AI decisions, promoting ethical use, and preventing discrimi...
C. Low-quality data reduces the risk of unintended bias as the data is not overfitted to demographic groups.

Answer: B

Explanation:
Explanation
"High-quality data is essential for ensuring unbiased and fair AI decisions, promoting ethical use, and preventing discrimination. High-quality data means that the data is accurate, complete, consistent, relevant, and timely for the AI task. High-quality data can help ensure unbiased and fair AI decisions by providing a balanced and representative sample of the target population or domain. High-quality data can also help promote ethical use and prevent discrimination by respecting the rights and preferences of users regarding their personal data."

NEW QUESTION # 14
Which statement exemplifies Salesforces honesty guideline when training AI models?

A. Control bias, toxicity, and harmful content withembedded guardrails and guidance.
B. Minimize the AI models carbon footprint and environment impact during training.
C. Ensure appropriate consent and transparency when using AI-generated responses.

Answer: C

Explanation:
"Ensuring appropriate consent and transparency when using AI-generated responses is a statement that exemplifies Salesforce's honesty guideline when training AI models. Salesforce's honesty guideline is one of the Trusted AI Principles that states that AI systems should be designed and developed with respect for honesty and integrity in how they work and what they produce. Ensuring appropriate consent and transparency means respecting and honoring the choices andpreferences of users regarding how their data is used or generated by AI systems. Ensuring appropriate consent and transparency also means providing clear and accurate information and documentation about the AI systems and their outputs."

NEW QUESTION # 15
Cloud Kicks is testing a new AI model.
Which approach aligns with Salesforce's Trusted AI Principle of Incluslvity?

A. Test only with data from a specific region or demographic to limit the risk of data leaks.
B. Test with diverse and representative datasets appropriate for how the model will be used.
C. Rely on a development team with uniform backgrounds to assess the potential societal implications of the model.

Answer: B

Explanation:
"Testing with diverseand representative datasets appropriate for how the model will be used aligns with Salesforce's Trusted AI Principle of Inclusivity. Inclusivity means that AI systems should be designed and developed with respect for diversity and inclusion of different perspectives, backgrounds, and experiences.Testing with diverse and representative datasets can help ensure that the models are fair, unbiased, and representative of the target population or domain."

NEW QUESTION # 16
What is the role of Salesforce Trust AI principles in the context of CRM system?

A. Guiding ethical and responsible use of AI
B. Providing a framework for AI data model accuracy
C. Outlining the technical specifications for AI integration

Answer: A

Explanation:
"The role of Salesforce Trust AI principles in the context of CRM systems is guiding ethical and responsible use of AI. Salesforce Trust AI principles are a set of guidelines and best practicesfor developing and using AI systems in a responsible and ethical way. The principles include Accountability, Fairness & Equality, Transparency & Explainability, Privacy & Security, Reliability & Safety, Inclusivity & Diversity, Empowerment & Education. The principles aim to ensure that AI systems are aligned with the values and interests of customers, partners, and society."

NEW QUESTION # 17
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